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Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

AAM Innovative Solutions, LLC ("we," "our," or "us") operates the website www.civicjourney.net (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable privacy laws including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Information: Username, password, and account preferences

  • Communication Data: Messages, comments, feedback, and correspondence

  • Professional Information: Information shared during coaching sessions or consultations

  • Payment Information: Billing address and payment method details (processed securely through third-party providers)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, device information

  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources

  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms if you connect your accounts

  • Payment processors for transaction verification

  • Analytics services for website optimization

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Providing coaching services and mental health resources

  • Scheduling and conducting sessions

  • Sending newsletters and educational content

  • Responding to inquiries and providing customer support

3.2 Business Operations

  • Processing payments and managing accounts

  • Improving our website and services

  • Conducting research and analysis (in anonymized form)

  • Complying with legal obligations

3.3 Marketing and Communications

  • Sending promotional materials (with your consent)

  • Personalizing your experience on our website

  • Notifying you of updates, events, or new services

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, our legal basis for processing your personal data includes:

  • Consent: You have given clear consent for processing for specific purposes

  • Contract: Processing is necessary for contract performance

  • Legal Obligation: Processing is required by law

  • Legitimate Interest: Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

5.1 We Do Not Sell Personal Information

AAM Innovative Solutions, LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who assist with website operations, payment processing, or communications (under strict confidentiality agreements)

  • Legal Requirements: When required by law, court order, or government regulation

  • Safety and Security: To protect the safety of our users or prevent illegal activities

  • Business Transfers: In connection with a merger, acquisition, or sale of business assets

5.3 Anonymized Data

We may share aggregated, anonymized data that cannot identify you personally for research or marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest

  • Regular security assessments and updates

  • Limited access to personal information on a need-to-know basis

  • Secure payment processing through reputable third-party providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

  • Account Information: Retained while your account is active and for 7 years after closure

  • Coaching Records: Retained for 7 years after last service date (as required by professional standards)

  • Marketing Data: Retained until you unsubscribe or request deletion

  • Website Analytics: Typically retained for 26 months

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal retention requirements)

  • Object to or restrict certain processing activities

  • Data portability (receive your data in a structured format)

8.2 Communication Preferences

You can:

  • Unsubscribe from marketing emails using the link provided

  • Update your communication preferences in your account settings

  • Contact us to opt out of specific communications

8.3 Cookies

You can control cookies through your browser settings, though this may affect website functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending email notification to registered users

  • Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

AAM Innovative Solutions, LLC
Email: privacy@civicjourney.net
 

For GDPR-related inquiries, you may also contact the supervisory authority in your jurisdiction.

Disclosure Page

Last Updated: January 1, 2025

Professional Disclaimers
1. Educational Content Disclaimer

The information provided on www.audreyianslip.com is for educational and informational purposes only. Content on this website, including blog posts, newsletters, resources, and coaching materials, is not intended to:

  • Substitute for professional mental health treatment

  • Provide medical, psychological, or psychiatric advice

  • Diagnose or treat any mental health condition

  • Replace consultation with qualified healthcare providers

2. Coaching vs. Therapy Distinction

Audrey Ian Slip provides mental health coaching and educational services, not psychotherapy or clinical treatment. Key distinctions include:

Coaching Services:

  • Focus on goal-setting, skill-building, and personal development

  • Forward-looking and action-oriented approach

  • Educational and supportive in nature

  • Not covered by health insurance

Therapy Services:

  • Diagnosis and treatment of mental health disorders

  • Clinical interventions for psychological conditions

  • Regulated by state licensing boards

  • Often covered by health insurance

If you are experiencing a mental health crisis or need clinical treatment, please seek appropriate professional help from a licensed mental health provider.

3. Scope of Practice

As a doctoral student in psychology and mental health coach, Audrey operates within the following scope:

  • Providing educational information about adolescent development and family dynamics

  • Offering coaching support for parent-teen relationships

  • Teaching communication and coping skills

  • Facilitating personal growth and goal achievement

  • Referring to appropriate professionals when clinical services are needed

Emergency Situations
Crisis Resources

If you or your teenager are experiencing a mental health emergency, please contact:

  • National Suicide Prevention Lifeline: 988

  • Crisis Text Line: Text HOME to 741741

  • Emergency Services: 911

  • Local Emergency Room: For immediate safety concerns

Important: Email and website contact methods are not monitored 24/7 and should not be used for crisis situations.

Financial Disclosures
1. Affiliate Relationships

This website may contain affiliate links to products, services, or resources. If you purchase through these links, AAM Innovative Solutions, LLC may receive a small commission at no additional cost to you. These relationships do not influence our recommendations, which are based solely on professional judgment and client benefit.

2. Product Recommendations

Book recommendations, apps, and other resources mentioned are provided for educational purposes. We do not receive compensation for most recommendations unless specifically disclosed as affiliate relationships.

3. Pricing and Payment Terms

  • Coaching fees are clearly stated before service begins

  • Payment is required as agreed upon in service contracts

  • Refund policies are outlined in individual service agreements

  • Sliding scale options may be available based on financial need

Intellectual Property Notice
1. Content Ownership

All content on www.audreyianslip.com, including text, graphics, logos, images, and software, is the property of AAM Innovative Solutions, LLC or its content suppliers and is protected by copyright laws.

2. Permitted Use

You may:

  • View and print content for personal, non-commercial use

  • Share links to our content with appropriate attribution

  • Use brief excerpts with proper citation for educational purposes

3. Prohibited Use

You may not:

  • Reproduce, distribute, or republish content without written permission

  • Use content for commercial purposes without authorization

  • Modify or create derivative works from our content

  • Remove copyright notices or attributions

Website Functionality
1. Technical Disclaimers

  • Website availability and functionality are not guaranteed 24/7

  • Technical issues may occasionally interrupt service

  • Users are responsible for maintaining secure internet connections

  • We are not responsible for data loss due to technical failures

2. External Links

Our website may contain links to third-party websites. We are not responsible for:

  • Content or privacy practices of external sites

  • Products or services offered by third parties

  • Accuracy of information on external websites

Professional Standards
1. Ethical Guidelines

Our services adhere to:

  • American Psychological Association (APA) ethical principles

  • International Coach Federation (ICF) standards

  • Professional confidentiality requirements

  • Continuing education and supervision standards

2. Confidentiality

While we maintain strict confidentiality standards, please note:

  • Group coaching sessions involve shared information among participants

  • Legal and safety exceptions to confidentiality exist

  • Digital communications may have inherent security limitations

Limitation of Liability
1. Service Limitations

AAM Innovative Solutions, LLC provides services "as is" without warranties of any kind. We do not guarantee:

  • Specific outcomes or results from coaching services

  • Continuous, uninterrupted service availability

  • Compatibility with all devices or systems

2. Liability Limits

To the fullest extent permitted by law, our liability is limited to the amount paid for services. We are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Third-party actions or omissions

Governing Law

These disclosures and our services are governed by the laws of Florida, United States. Any disputes will be resolved in the courts of Hillsborough County, Florida.

Contact for Disclosures

For questions about these disclosures or to report concerns:

AAM Innovative Solutions, LLC
Email: legal@civicjourney.net

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